General Terms & Conditions
1. Introduction
Welcome to [Your Company Name] (“Company,” “we,” “our,” or “us”). These General Terms & Conditions govern your use of our website, products, and services. By engaging with our services, you agree to these terms. If you do not agree, please refrain from using our services.
2. Services Provided
We provide managed IT services, cloud solutions, cybersecurity, consulting, and backup/disaster recovery services. Additional services may be offered as per individual agreements.
3. Client Responsibilities
Clients agree to provide accurate information and necessary access for the completion of services. Clients are responsible for maintaining the security of their credentials and ensuring compliance with applicable laws.
4. Payment & Fees
All payments for services must be made according to the agreed-upon billing cycle. Late payments may incur additional fees. We reserve the right to suspend services for non-payment.
5. Service Availability & Support
While we strive for maximum uptime, we do not guarantee uninterrupted services. Support is provided according to agreed service levels outlined in separate agreements.
6. Liability & Disclaimer
We are not liable for any direct, indirect, incidental, or consequential damages resulting from service use. Clients assume all risks associated with IT services and security vulnerabilities.
7. Confidentiality & Data Protection
We respect client confidentiality and implement industry-standard security measures. However, we are not liable for data breaches beyond our control.
8. Termination of Services
Either party may terminate services with written notice, subject to contractual obligations. Fees for work completed up to the termination date remain due.
9. Changes to Terms
We may update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.
10. Governing Law
These terms shall be governed by and interpreted under the laws of Louisiana.
For any questions or concerns, please contact us at HelpDesk@tcbns.com.
Privacy Policy
1. Introduction
Welcome to TCBNS. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, tcbns.com. By using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, phone number, and any other details you provide when contacting us.
Non-Personal Information: Browser type, IP address, operating system, and other technical data collected automatically.
Cookies and Tracking Technologies: We use cookies to enhance user experience and analyze website traffic.
3. How We Use Your Information
We may use your information to:
Provide, operate, and improve our website and services.
Respond to inquiries and customer service requests.
Send promotional emails or newsletters (you may opt out at any time).
Monitor website usage and improve security.
4. How We Share Your Information
We do not sell or rent your personal data. However, we may share information with:
Service Providers: Third parties that help us operate our website and services.
Legal Requirements: If required by law or in response to valid legal processes.
Business Transfers: In the case of a merger, sale, or transfer of assets.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt out of marketing communications.
Restrict or object to certain data processing activities.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of any significant changes by posting the updated policy on our website.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: HelpDesk@tcbns.com
Phone: (225) 308-9822
Address: 555 Saint Tammany St, Suite D Baton Rouge, LA 70806
SMS Terms of use
TCB Network Solutions TEXT MESSAGING TERMS OF USE
By “Opting In” to or using a “Text Message Service” (as defined below) from TCB Network Solutions, you accept these Terms & Conditions. IF APPLICABLE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED BELOW.
This agreement is between you and TCB Network Solutions or one of its affiliates. All references to “TCB Network Solutions,” “we,” “our,” or “us” refer to TCB Network Solutions, 555 St. Tammany St. Suite D, Baton Rouge, LA 70806.
DEFINITIONS
“Opting In,” “Opt In,” and “Opt-In” refer to requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” includes any arrangement or situation in which we send one or more messages addressed to your mobile phone number, including text messages (such as SMS, MMS, or successor protocols or technologies).
CONSENTING TO TEXT MESSAGING
By consenting to receive text messages from us, you agreed to these Text Messaging Terms and Conditions, as well as our General Terms & Conditions and Privacy Policy, incorporated herein by reference.
E-SIGN DISCLOSURE
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
TCB Network Solutions TEXT MESSAGE SERVICE PRIVACY POLICY
We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DON’T SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE SERVICE TO ANY THIRD PARTY. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general [“Privacy Policy” OR RELEVANT NAME OF PRIVACY POLICY REFERENCED IN SECTION ABOVE], incorporated by reference above, which may govern the relationship between you and us in other contexts.
COSTS OF TEXT MESSAGES
We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.
FREQUENCY OF TEXT MESSAGES
This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).
OPTING OUT OF TEXT MESSAGES
If you no longer want to receive text messages, you may reply to any text message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.
CONTACT US
For support, Please email HelpDesk@tcbns.com or call us at (225) 308-9822.
